Consumer Rights cases

Judgment delivered

Unidentified complainant vs Holiday company and Cruise operator — Cruise trip cancellation dispute

A Kerala District Consumer Disputes Redressal Commission ordered a holiday company and a cruise operator to pay Rs 54,500 to a complainant after a pre-booked family cruise trip was cancelled without prior notice. The commission held the service providers liable for deficiency of service and failure to provide a refund.

Consumer Rights

KeralaCourt matter

Judgment delivered

Union of India vs Radha Yadav

The Supreme Court of India directed the Indian Railways to provide insurance coverage to passengers who purchase train tickets at counters, finding that the benefit should not be limited only to tickets booked online.

Consumer RightsInsurance Law

Court matter

On trial

Jainendra Baxi vs State of Maharashtra and others

A public interest litigation filed against multiplex operators and the government, challenging the restriction on patrons carrying outside food and beverages into movie theaters. The Bombay High Court observed that multiplexes were compelling families and children to purchase potentially unhealthy food sold within the cinema premises.

Consumer Rights

MaharashtraCourt matter