Passenger vs Qatar Airways and EaseMyTrip

Updates

1. Judgment13 Oct 2026

   Qatar Airways and EaseMyTrip ordered to pay Rs 3 lakh to Hyderabad family in refund case

   The Hyderabad District Consumer Disputes Redressal Commission-III directed the airline and the travel portal to refund Rs 1,86,168 with 12% annual interest and pay an additional Rs 1 lakh for mental distress, following a passenger's inability to travel due to a medical diagnosis.

   Explanation in simple terms

   What:

   A consumer court ordered a full ticket refund plus extra money for a family's mental stress.

   Who:

   The passenger is the complainant, Qatar Airways and EaseMyTrip are the companies, and the Hyderabad District Consumer Disputes Redressal Commission-III is the court.

   When:

   Reported on 13 Oct 2026.

   Where:

   Hyderabad District Consumer Disputes Redressal Commission-III, Hyderabad, Telangana.

   Why:

   The passenger could not travel because of a medical diagnosis, leading to the court ruling.

   What it means:

   The companies must now pay the family the total refund with interest and additional compensation.

   NDTV
2. News13 Oct 2026

   Qatar Airways, travel portal ordered to pay Rs 3L after denying patient a ticket refund

   A passenger was diagnosed with a brain tumour and had to cancel an international trip. He requested a refund from Qatar Airways and EaseMyTrip, providing medical documents. Despite his request, he was denied a refund and offered a reduced amount. The Hyderabad consumer commission found both companies responsible and ordered them to provide a full refund. Additionally, they must pay compensation for mental distress and litigation costs.

   Explanation in simple terms

   What:

   A passenger received a refund order after his trip cancellation request was initially denied.

   Who:

   The passenger is the complainant, Qatar Airways and EaseMyTrip are the companies, and the Hyderabad District Consumer Disputes Redressal Commission is the court.

   When:

   Reported on 13 Oct 2026.

   Where:

   Hyderabad District Consumer Disputes Redressal Commission, Telangana.

   Why:

   The commission ruled the companies must return the money because the passenger provided medical documents for a serious illness.

   What it means:

   The companies must pay a full refund plus extra money for the passenger's stress and legal fees.

   The Times of India